Guides and articles
Practical reading on social listening, reviews and reputation for UK businesses. No fluff.
What is social listening? A plain English guide for UK businesses
Social listening explained without jargon: what it is, how it differs from checking your notifications, and why UK small businesses need it.
2026-07-16 · BeMySocial
Social listening vs social monitoring: the difference and why it matters
Monitoring collects mentions. Listening turns them into decisions. Understand the difference and which one your business actually needs.
2026-07-15 · BeMySocial
How to respond to a negative Google review (with examples)
A calm, practical structure for replying to bad Google reviews: what to say, what never to say, and how a good reply wins future customers.
2026-07-12 · BeMySocial
Trustpilot for small businesses: how it actually works
What Trustpilot costs, how invitations work, what the star rating really measures, and how UK small businesses can build a profile that sells.
2026-07-07 · BeMySocial
How many reviews do you need before they start winning you customers?
The volume, recency and score thresholds where reviews start changing buyer behaviour, and where diminishing returns kick in.
2026-07-05 · BeMySocial
Reddit for brand monitoring: why UK businesses ignore it at their peril
Reddit threads rank on Google and shape buying decisions for years. How UK businesses should watch, and occasionally join, the conversation.
2026-07-03 · BeMySocial
Share of voice: what it is and how to measure it without a big budget
Share of voice tells you how much of your market's conversation you own versus competitors. Here is how to measure it practically.
2026-06-30 · BeMySocial
Sentiment analysis explained without the jargon
How software decides whether a mention is positive or negative, why AI changed the accuracy picture, and what still trips it up.
2026-06-27 · BeMySocial
How to spot a review crisis before it spreads
Review crises follow a pattern: a cluster, an amplifier, then a pile-on. Learn the early signals and the response windows that matter.
2026-06-22 · BeMySocial
GDPR and brand monitoring: what you are allowed to do
Monitoring public mentions of your brand is lawful when done properly. The rules UK businesses should follow on data, retention and profiling.
2026-06-21 · BeMySocial
Why your Facebook recommend score matters more than you think
The percentage of people who recommend your business on Facebook shapes local buying decisions. What moves it and how to repair a low score.
2026-06-16 · BeMySocial
Google Business Profile reviews: getting more without breaking the rules
Compliant ways to grow Google reviews: timing, links, QR codes and habits that work, plus the practices that risk penalties.
2026-06-13 · BeMySocialPage 1 of 5 Older